“We’re extremely happy to have won this award as it reflects our goal to continuously raise the bar when it comes to
standards and service,” says Marilu Olwagen, manager at Soulstice Day Spa.
“Four of the spas within the Spas of Distinction Group have won this award in previous years. Our aim is to delight our guests and take them on a sensory journey,” says Mark Barkett of the Spas of Distinction Collection.
Soulstice Day Spa offers a wide range of treatments which are designed to give clients the ultimate experience in head-to-toe luxury and personalised attention. Facilities include a floatation tank, rasul chamber, heated jet spa pool, purifying steam room, sauna, state-of-the-art gym, outdoor swimming pool and relaxation area.
The spa also stocks a number of local and international skincare and body brands to help clients to maintain their spa experience in the comfort of their own homes. At the awards, Soulstice was judged on the following criteria; hygiene, service and hospitality, attention to detail, quality of treatments and the spa’s exterior and interior.
Spas of Distinction has spa auditors and trainers that continuously monitor the group’s spas and treatments. “Marilu is a very hands-on manager with extensive experience. She gets involved in the operations and monitors the staff’s performance. We believe in training our staff to add to their experience and for them to never stop learning,” says Barkett. Well trained and passionate staff and management, a beautiful facility and six star service is what sets Soulstice Day Spa apart from other hotel spas.
Barkett says that love and passion for the spa industry, the team’s willingness to go the extra mile and his involvement in the daily operations is his recipe for success.
In the near future, Soulstice will be adding a hair salon to enhance their treatment offering and will also be undergoing a soft make over. “Our goal is to be a green and energy efficient company,” explains Barkett.
Soulstice Day Spa will automatically be entered into the World Spa Awards which will take place in London next year.